1. TERMS AND CONDITIONS
TRAIANO SRL (hereinafter Traiano, or "WE"), provides the website Traiano.com and offers garments for sale. These Terms & Conditions shall apply in the latest version to all orders and contracts made by Traiano and the client (“client”), who either is a private person of full age (hereinafter "consumer"). No subsequent agreement in any way altering these Terms & Conditions shall be binding on Traiano unless made in writing and signed by an authorized officer of Traiano
2. IMPORTANT ADVICE
2.1 Any goods on our website Traiano.com are presented in a true-to-life manner to a large extent. Due to different settings or performances of screens or printers, the illustration can differ from the real appearance. The consistency cannot be guaranteed by Traiano.
2.2 The products as presented on the website can be out of stock or unavailable for other reasons or vary in price in individual cases. The presentation of goods on the website is no binding offer. Unless specified otherwise all mentioned prices are given in EURO incl. VAT plus shipping costs. Please note that if you order from outside of the EU import taxes and duties might apply that you have to settle within your country (please see 4.2.2)
2.3 All products are delivered with a packaging. The obligation for return does not apply, when the packaging has been broken or damaged.
3.1 All contracts between you and Traiano are closed by transfering any chosen items into the shopping bag on the website and upon completion of the order form and its dispatch by clicking the button "Place Order" or pressing "Return" or "Enter" on the keyboard (binding order of the customer) and finally upon receipt of the order confirmation of Traiano sent to the e-mail-account of the customer as stated in the order form or alternatively upon shipping of the goods at the latest. Customer accepts these Terms & Conditions by clicking the button in the order form. Any mistakes in the order form can be corrected by the change before dispatch of the order. The prices valid at the date and time of order apply.
3.2 We do not store the contract text and it cannot be downloaded again after your order has been completed. You can print out the order data immediately after sending it. You can either use the next page "Your order" or use the mail "receipt confirmation".
3.3 In the event our supplier does not deliver the goods as ordered by us according to the distribution agreement between the supplier and us, we are entitled to terminate the contract, when the supplier breaches his duties contrary to the distribution agreement. In this case we will give a brief notice, that the ordered product is not available; eventual payments will be refunded in this case.
4. DELIVERY AND SHIPPING CONDITIONS
4.1 Unless otherwise agreed the shipping will be carried out to the address given by the customer. Periods of delivery are nonbinding, unless otherwise expressed.
4.2 We use DHL for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.
4.2.1 Principality of Lichtenstein, Switzerland
For organizational reasons deliveries to Switzerland are only possible from a minimum order value of more than 200,-- Sfr.. The actual delivery time to Switzerland averages around 2-4 business days. Please note that we bear costs for the door-to-door delivery with our carrier DHL, but we do not cover additional transport insurance as well as not other costs at customs and also not import sales taxes. Please note that foreign bank charges must be paid by the customer. For deliveries to Switzerland all indicated prices are net prices.
4.2.2 Shipments to non EU-countries
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from shop.damirdoma.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
4.3 All shipments will be carried out through DHL. The terms and conditions of DHL will apply additionally and can be called under www.dhl.com.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Traiano is not responsible for any delays caused by destination customs clearance processes.
4.4 If the customer has special requests concerning the type of shipment, e.g. express shipment, the additional costs shall be charged. The risk shall be transfered to the customer when the goods are transfered to a forwarder or carrier, in any case when they leave of the warehouse of Traiano.
Payments including shipping fees are accepted via credit card or Paypal. In the event that ordered goods are not available at present, any amounts credited in advance will be refunded immediately.
By choosing the payment option Paypal the customer agrees to pay immediately after the purchase order. Affirmation of the contract and delivery will be effected upon receipt of payment. Traiano is entitled to cancel an order, if the payment is not made within 5 working days within the order.
5.2 Credit Card
All credit card information (numbers, expiry dates etc) will be handled with an encrypted protocol automatically to ensure that neither Traiano nor third party have access to this information. This credit card information will only be used again after purchase transaction in the case of eventual refunds. Please note that this s a direct whithdrawal.
6. RENTENTION OF TITLE
All goods will remain in our property until payment is received in full. In the case of a delay of payment over a period of more than 5 working days, Traiano is entitled to terminate the contract and claim back the goods.
7. WARRANTY / LIABILITY
7.1 Condition of the Goods
All instructions, designs, illustrations, technical data, weight -, measurement and performance specifications, which are contained in product folders, catalogues, circulars, announcements or price lists, have a purely informative character. We do not guarantee the correctness of these data.
Liability in the case of material defects or defects of title shall follow the statutory provisions in force in Italy . In case of a product or material defect please contact us on email@example.com with a photo and a description of the defect. We will contact you in order to confirm how to proceed. Compensation for consequential damage caused by defects in delivered goods shall be excluded. The following restrictions shall apply: Traiano shall not be liable for other than by injury of lives, bodies and health developing damages, unless caused by Traiano or its employees, representatives or supporters with gross negligence or intent or based on culpable injury of a primary contractual obligation by Traiano or its employees, representatives or supporters. Any further liability shall be ruled out, except of such under the Italian Product Liability Act or liability for an expressively warranted condition or defects, which have been suppressed maliciously. Data communication over the internet cannot be ensured error free and/or at any time available after the present state of the art. Therefore we are not liable for the constant and continuous availability of our website. We are not responsible or liable for the availability and the content of third party’s websites reachable over hyperlinks from our website. The content of third party’s websites will not be appropriated by Traiano in any case.
In the case of eventual complaints please feel free to contact us on: firstname.lastname@example.org
8.1 We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return them within 5 days after the arrival of the goods. The term begins with the receipt of the goods. Please contact us on info@traiano,com and we will send you the returns requirements. We don´t cover the shipping costs of returning your goods.
The return of goods should be sent to:
TRAIANO c/o Quickly Logistics
Via Peschiera 20
21100 – VARESE
8.2 Consequences of Refundment
In the case of an effective revocation both parties are entitled to demand the refund of achievements mutually. In the event of deterioration of the goods Traiano is entitled to claim a refund as compensation; this shall not apply when the deterioration is only based on tryout of the goods - comparable with the situation in a shop. Further you can avoid the claim for refund as compensation by using the goods carefully within the term. In the event that the refunded goods have been used, worn, washed or the signet has been removed, the refund cannot be processed. Shipping costs of the delivery are not refunded by Traiano.
8.3 Carrier for Returns
You can select the carrier of your choice, but we recommend depending on your location DHL or UPS.
9. GOVERNING LAY AND GENERAL TERMS
9.1 The law of the Republic of Italy shall apply, the United Nations Convention on Contracts for the International Sales of Goods (CISG) expressly excluded.
9.2 The Terms & Conditions of Traiano will supersede any other general terms and conditions binding upon the customer.
9.3 Milano (Italy) shall be the place of jurisdiction if the customer is a merchant entered in the commercial register as a merchant, a legal entity under public law, or a federal special fund under public law.
9.4 Eventual ineffectiveness of single provisions does not touch the effectiveness of the remaining provisions.
If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily.
The use of all offered services are permitted – if and so far technically possible and reasonable – without specification of any personal data or under specification of anonymized data or an alias.
The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished..
Via Traiano 38b
T: +39 02 39 26 21 69
Societa' a responsabilita' limitata
Filippo Colnaghi, CEO